Last updated: 10/2025

International Care Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your

privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.internationalcarelimited.co.uk or submit information through our online forms.

By accessing our website or submitting your details, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. WHO WE ARE

International Care Ltd is a domiciliary care agency regulated by the Care Quality

Commission (CQC) and registered in England and Wales.

Registered Office: 3-9 Balaam Street, London, England, E13 8EB

Company Number: 13106934

Email: info@internationalcareservices.co.uk

As a regulated care provider, we process personal data in accordance with UK GDPR, the

Data Protection Act 2018, and CQC requirements.

2. INFORMATION WE MAY COLLECT

We may collect and process the following types of personal data:

a) Information you provide directly

When you complete a form on our website or contact us, you may provide:

  • Full name
  • Email address
  • Telephone number
  • Address
  • Details about your care needs or enquiries
  • Any message or additional information you include in your submission

b) Information collected automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies (see our Cookie Policy)

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Respond to enquiries submitted through our website
  • Assess and understand care needs
  • Provide domiciliary care services
  • Maintain internal administrative and regulatory records
  • Improve our website and user experience
  • Meet legal, safeguarding, or regulatory obligations (including CQC compliance)
  • Contact you regarding your enquiry

We may transfer and store your personal data on servers located outside the UK or EEA. Where this occurs, we use approved safeguards such as Standard Contractual Clauses to ensure your data remains protected.

We do not sell or share your data for advertising or unrelated purposes.

4. LEGAL BASIS FOR PROCESSING

We process your data under the following legal grounds:

  • Consent – When you voluntarily submit your information through our website
  • Contractual necessity – When discussing or providing care services
  • Legal obligation – To comply with laws, safeguarding duties, and CQC regulations
  • Legitimate interests – Ensuring our services operate efficiently and safely

You may withdraw your consent at any time by contacting us.

5. DISCLOSURE OF YOUR INFORMATION

We may share your information with:

  • Internal team members who require access to provide care or respond to your enquiry
  • Professional advisers (legal, regulatory, compliance)
  • Regulatory bodies such as the Care Quality Commission (CQC) when required
  • IT and website service providers who support our systems under confidentiality agreements
  • Local authorities or safeguarding teams where legally required

We will never share your personal information for commercial purposes.

6. HOW WE STORE AND PROTECT YOUR INFORMATION

We take your privacy seriously. Your data is:

  • Stored securely on protected servers
  • Restricted to authorised personnel only
  • Encrypted where appropriate
  • Processed under strict confidentiality and regulatory standards

We keep personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal obligations
  • Meet industry and CQC regulatory requirements

7. YOUR RIGHTS

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (“right to be forgotten”)
  • Object to processing
  • Request restriction of processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, email info@internationalcareservices.co.uk.

8. WEBSITE SECURITY & VIRUSES

While we take appropriate security measures, we cannot guarantee that our website is completely free from viruses or vulnerabilities.

You must:

  • Use your own virus protection software
  • Not attempt to introduce harmful material to our website
  • Not attempt unauthorised access to our servers or systems

Such actions may constitute a criminal offence.

9. LINKS TO EXTERNAL SITES

Our website may contain links to other websites. Please note:

  • These sites operate independently from us
  • We are not responsible for how they handle your data
  • You should review their privacy policies before submitting your information

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

  • Changes in legislation
  • Updates in our practices
  • CQC regulatory requirements

Any updates will be published on this page with a new “Last updated” date.

11. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please

contact:

International Care Ltd

Email: info@internationalcareservices.co.uk

Website: www.internationalcarelimited.co.uk

Thank you for visiting our website.